Shipping & Returns

SHIPPING POLICY

Thank you for being a valued customer, we offer FREE standard domestic shipping for order(s) over $35 and FREE expedited domestic shipping for order(s) over$50. Our handling time is within 24 hours(excluding weekends and holidays). Standard shipping usually delivered within 3-7 business days, please check the following chart for details:

Shipping Method

Cost

Estimate Deliver Time
Standard Shipping Over $35 (US domestic)  
(US outlying islands)
Expedited Shipping Over $50 (US domestic)
(US outlying islands)
Standard Shipping Under $35 (US domestic)
(US outlying islands)
Expedite Shipping Under $50 (US domestic)
(US outlying islands)
FREE
FREE
FREE
$ 3.5
$ 8.5
3 - 7 business days
1 - 3 business days
4 - 10 business days
2 - 4 business days
3 - 7 business days
4 - 10 business days
1 - 3 business days
2 - 4 business days
*The estimated delivery time is not including the handling time and only for your reference, the actual delivery time will depend on shipping carrier's schedule.
Thank you.

International Shipping

Unfortunately, we do not offer international shipping at the time. Canada is the only international country we currently ship to. For Canada shipping rate, please refer to the following chart:

Shipping Method

Cost

Estimate Deliver Time
International Standard Shipping Under $50
International Expedited Shipping Under $100
Over $50 
Over $100
$ 20
$ 16
$40
$32
10 - 15 business days
3 - 8 business days
          *Please note that the shipping rates above do not include any applicable customs fee, duty or provincial tax, there will potentially be a considerable shipping charge by the carrier/country for customs/tax charges.  All international shipments are signature required by the carrier and we cannot remove the requirement, the estimate delivery time is not included handling time and customs processing time, its only for your reference, the actual delivery time will depend on shipping carrier schedule, thank you.
RETURN & EXCHANGE POLICY

          We do not accept returns or exchanges for items not purchased through www.martinmenskincare.com directly. All request for returns or exchanges for products purchased at an authorized MARTIN Men Skincare partner should be returned directly to the location purchased. We understand that sometimes products do not meet specific expectations, therefore, we've developed simple return policies, please review our policies below.

        We stand behind our products with 100% money back guarantee and strive for complete customer satisfaction. If you are not completely satisfied with a product for any reason, please contact our Customer Care team within 30 days of the purchase date. You may return any products purchased (used or unused) within 30 days of the initial purchase date, after we've received your return item(s), you will receive a full refund credited back to your original payment method, or store credit which of your choice. The used product(s) must be at least 80% full to be eligible for a return or exchange.

         Customers are responsible for return shipping charges, unless the return was a result of damage or error. We are not responsible for return packages that may be lost or damaged in transit, we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof. All returned merchandise must be in its original packaging. All parts, printed materials, promotional items, gifts with purchase and any original product packaging must be returned. Returned products may not be altered and must contain over 80% of the product. We reserve the right to deny any return or issue a store credit if the item is not returned complete with original packaging.

          We make sure the product(s) shipped to our customers are in the best condition. If the product(s) received is defective and you would like to return it, please contact us before returning any item(s). We will not be responsible for returned item(s) without notifying us in advance. When contacting us please include:

-Photos of the packaging envelope or box 
-The item’s name and model number
-Photos or screenshots of the defective item
-Description of the defect or defective area

Return Instructions:

          There are 2 options for returns or exchanges of your product(s):

  1. E-RETURN - We will create a Return Label and send it to you via email, all you need to do is use the label and return the product(s) back to us. We will deduct a $5 Processing Fee from the refund/store credit for the return shipping.

  2. Return by yourself - If you prefer to return the item(s) using your own label/method, send it to the address below with no return fee deducted.

         Return Address:

         Elite Wholesale - MARTIN Men Skincare

         2226 Desert Vine Ct.

         Sugar Land, TX 77498

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MARTIN Men Skincare Made in China